Contact White Hole
For support, product feedback, public link issues, or policy questions, contact us at support@whitehole.page.
Get in Touch
Email support
Email is the primary way to contact White Hole. Send your message to support@whitehole.page with a clear subject line and enough detail for us to understand your question. This helps us review public link issues, product suggestions, and platform-related concerns more efficiently.
Support and Feedback
What to include
If you are reporting a downloader issue, include the public source link, the tool or tab you used, your browser and device, and a short explanation of what happened. If you are sending feedback, describe the workflow you were trying to complete and what would make White Hole more useful.
What helps us respond faster
- The exact source link you tried to use
- Which tab you used: URL Download or Search Download
- Your browser and device
- A short note about what you expected and what actually happened
General Inquiries
Product, content, and policy questions
You can contact White Hole about product ideas, supported public platforms, accessibility concerns, privacy questions, responsible use, or general feedback about the video downloader experience.
Response Time
When to expect a reply
We review support and feedback messages as carefully as possible. Response times can vary based on request volume, but clear reports with public URLs, browser details, and a short summary are usually easier to investigate.
Responsible Use
Platform-related inquiries
White Hole is intended for public links and lawful, permitted use. If your question involves creator rights, platform rules, private content, protected media, or acceptable use, include the relevant context so we can respond with the right guidance.
Frequently Asked Questions
Helpful pages before contacting us
The FAQ and legal pages answer many common questions about privacy, terms, supported workflows, and responsible downloading.